1. Introduction 

• 1.1. These Terms & Conditions (“T&Cs”) govern the relationship between you (the “Client”) and THOMAS ASHLEY (“we”, “us”, “our”), a sole trader acting as a travel booking facilitator. 
• 1.2. We act solely as an agent in arranging and facilitating bookings for travel services, including but not limited to hotels, flights, rental cars, and experiences (collectively, the “Services”). 
• 1.3. By using our Services, you agree to these T&Cs.

2. Our Role as an Agent 

• 2.1. We do not provide or operate any travel services ourselves but facilitate bookings on behalf of third-party suppliers (“Suppliers”). 
• 2.2. Your contract for the Services is directly with the Suppliers, and their terms & conditions apply. 
• 2.3. We accept no liability for the provision of the Services, including but not limited to issues relating to cancellations, delays, or changes made by the Suppliers.

3. Booking Process 

• 3.1. When you request a booking, we will facilitate the reservation with the relevant Supplier(s) on your behalf. 
• 3.2. Payment terms, cancellation policies, and any amendments to bookings are subject to the terms of the Supplier(s). 
• 3.3. We are not responsible for any changes made by the Supplier(s) and will assist you in liaising with them where necessary.

4. Liability Disclaimer 

• 4.1. As we act solely as an agent, we are not responsible for the performance, quality, or safety of any travel services provided by Suppliers. 
• 4.2. We shall not be liable for any losses, damages, or claims arising from issues related to the Services, including but not limited to cancellations, delays, injuries, or force majeure events. 
• 4.3. Any complaints or disputes regarding the Services must be directed to the relevant Supplier.

5. Financial Protection

• 5.1. As we do not provide package holidays, we are not subject to the Package Travel and Linked Travel Arrangements Regulations 2018. 
• 5.2. Payments made for bookings are processed directly with the Supplier(s) unless otherwise stated. 
• 5.3. We strongly advise Clients to obtain comprehensive travel insurance covering cancellations, medical expenses, and unforeseen disruptions.

6. Fees and Payment 

• 6.1. We may charge a service fee for facilitating bookings, which will be communicated before confirming your reservation. 
• 6.2. All payments are subject to the Supplier’s terms, and we are not responsible for their refund policies.

7. Cancellations & Amendments 

• 7.1. Upon request, we will act on your behalf to facilitate cancellations or amendments with the Supplier(s); however, all changes remain subject to the Supplier(s)’ policies, and we cannot guarantee any refunds, credits, or modifications.
• 7.2. While we will assist in communicating with the Supplier(s), we have no authority to override their policies and accept no liability for any fees, charges, or losses incurred as a result of cancellations or amendments.

8. Governing Law 

• 8.1. These T&Cs are governed by and construed in accordance with the laws of England and Wales. 
• 8.2. Any disputes arising from these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

For any inquiries or assistance, please contact us at [email protected]